Privacy Policy

1. Who We Are

Zylo Services ("Zylo," "we," "us," or "our") is a virtual assistant and business process outsourcing agency operating at 4512 Feather River Dr Ste C, Stockton, CA 95219. We provide remote administrative, operational, marketing, sales, finance, HR, and customer support services to U.S.-based businesses and founders.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website at zyloservices.com, contact us, or use our services.

2. Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name, email address, and phone number when you fill out a contact form or book a discovery call
• Business name, industry, and details about your operational needs
• Payment information processed securely through our payment processors
• Communications you send us via email, phone, SMS, or any contact form on our website

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

Information from third parties:

• Scheduling data when you book a call via Calendly
• Information from social media platforms if you contact us through Instagram, Facebook, or LinkedIn

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide our virtual assistant services
• Schedule and conduct discovery calls and onboarding sessions
• Match you with an appropriate dedicated VA based on your business needs
• Process payments and manage your account
• Send service-related communications including onboarding details, updates, and invoices
• Send marketing communications where you have opted in (you may opt out at any time)
• Improve our website, services, and client experience
• Comply with legal obligations

We will not use your information for any purpose that is inconsistent with this Privacy Policy without your prior consent.

4. SMS Communications

Zylo Services may send SMS (text message) communications to phone numbers you provide, including appointment reminders, follow-ups, and service-related updates.

By providing your phone number, you expressly consent to receive SMS messages from Zylo Services.

• Message frequency: Message frequency varies. You may receive occasional appointment confirmations, follow-ups, or service updates.
• Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• Opt-out: You can opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and no further SMS messages.
• Help: Reply HELP for assistance or contact us at hello@zyloservices.com.
• No sharing: We do not share your phone number with third parties for their marketing purposes.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: We work with trusted third-party tools including Calendly (scheduling), payment processors, and communication platforms. These providers access your data only as needed to perform services on our behalf and are bound by confidentiality obligations.
• Your VA team: To deliver services, relevant information about your business needs is shared with your dedicated VA and our internal team on a need-to-know basis.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights, safety, or property of Zylo Services, our clients, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is subject to a different privacy policy.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze how visitors use our site.

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing cookies: Used to deliver relevant content and measure ad campaign effectiveness.

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. By continuing to use our site, you consent to our use of cookies as described in this policy.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Client account data is retained for the duration of our service relationship and for up to 3 years after termination for legal and business record purposes.
• Inquiry and lead data from individuals who did not become clients is retained for up to 12 months.
• Financial records are retained for a minimum of 7 years in compliance with applicable laws.

When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-out of marketing: Unsubscribe from marketing emails at any time by clicking "unsubscribe" in any email, or by contacting us directly. Reply STOP to opt out of SMS messages.
• Data portability: Request your data in a structured, machine-readable format where applicable.

To exercise any of these rights, contact us at hello@zyloservices.com. We will respond to all requests within 30 days.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information.

9. Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include access controls, secure communication protocols, and data handling procedures within our team.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: